Consumers' adoption of information services

The paper reports a design science research study that seeks to investigate how information service components affect consumers’ potential adoption of such services. More specifically, the paper develops a conceptual model that uses the theory of organizational information services (TOIS) and the unified theory of acceptance and use of technology (UTAUT) as a basis. The results show that individual constructs can be linked to service components. This, in turn, can potentially be an instrumental finding towards further understanding consumers’ adoption of information services and how this affects development of such services and systems that support them.